Cory Mayback, M.A.

TRAINING | ACCOUNT MANAGEMENT | CYBERSECURITY

About Me.

A results-focused business professional with extensive, progressive experience for a major international corporation. Proven strengths in account management, problem solving and effective communication. Unique ability to translate complex ideas into easy-to-understand language. Exceptional project management skills, a passion for making a difference in the lives of others, and the capacity to explain or sell a product or idea in an engaging, entertaining, instructional manner. Ability to understand customer needs, convert needs to solutions, and deliver client support and service.

Customer Focused Intent

Defining how the organization’s products and services align with the needs of the customer while taking into consideration changing market conditions.

Needs Analysis

Assessing and addressing the underlying needs of the customer / client through application of detailed analysis of past, present and future expectations.

Resource Application

Identifying, acquiring and applying the resources needed to ensure the best possible customer outcome at the lowest marginal cost and risk to the company.

Effective Communication

Providing the right content at the right time in the right way, ensuring the best possible communication of ideas and solutions that will benefit all stakeholders.

Future Growth

Creating a work culture that drives corporate success through consistent review and refinement of individual and team skills.

Achievements.

SUCCESS STORIES

Instructional Design / Training

  • 40% decrease in internet customer support requests made by authoring a complete set of help files for 30+ customer websites.
  • Rolled out system training and new technologies in ten Six Flags theme parks for more than 1,000 participants as part of a two-year training initiative.
  • Awarded outstanding technical writing achievement for superior performance.
  • Created a training plan to report copyrighted data sold to ensure compliance to the Six Flags contract as well as accurate reporting of royalty payments
  • Provided training that resulted in effective, productive operations to ensure meeting and exceeding budgets and sales targets for various sites.
  • Awarded trainer of the year twice for diligence and excellent work performance.

Business Analysis

  • 30% per hour average increase in internet customer support cases managed by recommending functional upgrades for faster, more efficient searches.
  • Played a key role in improving the online photo exchange platform that enabled theme park guests to claim, view, edit, and download images. Spent ten years and several software lifecycles as the liaison between the consumer experience and the software developer.

Identification of Root Causes

  • $50,000 in noncompliance penalties avoided by auditing sales reporting software to identify glitches.

Project Management

  • $50,000+ estimated savings achieved by optimizing onboarding efficiency of temporary December seasonal staff using a tracking system to deliver twice-daily feedback to regional and site managers.

Customer Service & Support

  • Ensured quality at regional locations through on-site visits, interaction with managers and trainers, analysis of photographic quality, sales statistics, and sell-through metrics.

Sales & Account Management

  • Recognized by company leaders for outstanding performance in managing and retaining accounts.

Work History.

EASTMAN KODAK COMPANY / KODAK ALARIS, INC.

Orlando, Florida

A manufacturer / marketer of hardware/software solutions for digital imaging and retail printing kiosks, providing photography solutions to theme parks, cruise ships, and other tourist venues.

ACCOUNT MANAGER

2013 - Present

Orlando, Florida

Travel to client sites to service and retain existing accounts, perform site / needs analyses, install hardware and software systems, deliver field support, and assist clients to maximize sales. Service clients such as large waterparks, amusement parks, and entertainment venues across the USA and Caribbean. Interface with account senior managers to deliver and oversee top-quality customer service.

  • $50,000+ estimated savings achieved by optimizing onboarding efficiency of temporary December seasonal staff using a tracking system to deliver twice-daily feedback to regional and site managers.
  • Recognized by company leaders for outstanding performance in managing and retaining accounts.

TRAINING & DOCUMENTATION LEAD

2005 - Present

Orlando, Florida

Designed and facilitated training courses on photography equipment, studio setup, Kodak software, computer and photo printer troubleshooting and maintenance via classroom and virtual channels to more than 5,000 individuals in 110 locations. Trained operations managers, site trainers, and corporate clients include non-native English speakers using the ADDIE model. Implemented certification programs. Participated in new product development, technical QA, and data analysis. Interfaced with internal and external clients.

Problem Solving

  • $50,000 in noncompliance penalties avoided by auditing sales reporting software to identify glitches.
  • 40% decrease in internet customer support requests made by authoring a complete set of help files for each of the 30+ websites.
  • Played a key role in improving the online photo exchange platform that enabled theme park guests to claim, view, edit, and download images. Spent ten years and several software lifecycles as the liaison between the consumer experience and the software developer.
  • 30% per hour average increase in internet customer support cases managed by recommending functional upgrades for faster, more efficient searches.

Training

  • Rolled out system training and new technologies in ten parks for more than 1,000 participants as part of a two-year training initiative.
  • Awarded trainer of the year and outstanding technical writing achievement for superior performance.
  • Created a training plan to report copyrighted data sold to ensure compliance to the Six Flags contract as well as accurate reporting of royalty payments.
  • Ensured quality at regional locations through on-site visits, interaction with managers and trainers, analysis of photographic quality, sales statistics, and sell-through metrics.

TRAINING SPECIALIST

2003 - 2005

Orlando, Florida

Delivered instruction on use and troubleshooting of the proprietary Kodak photo editing / sales software, cameras, and photo printer hardware to more than 3,500 employees in multiple locations across the U.S. Coached staff on sales skills, guest approach, and customer service. Trained management on business operations, budgeting, scheduling, inventory, staffing, and sales projections.

  • Provided training that resulted in effective, productive operations to ensure meeting and exceeding budgets and sales targets for various sites.
  • Awarded trainer of the year for diligence and excellent work performance.

Previous Experience: Office Manager for Park Avenue Construction Company

Download My Resume

EDUCATION.

Bachelor of Science
in Business Administration - Marketing
University of Florida

Master of Arts
in Instructional Technology / Instructional Systems Design
University of Central Florida

Cyber Defense Professional Certificate (Completion date July 2021)
emphasis on Windows & Network Security
University of Central Florida

Contact Me.

Cory Mayback, M.A.

Location:

Maitland, FL

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